Payments Policy

This Payments Policy outlines the terms and conditions related to payments made on Travessence India Pvt Ltd (“we”, “our”, “us”) through our website www.travessencedmc.com (the “Website”). By making a payment on our Website, you agree to this Payments Policy along with our Terms & Conditions, Privacy Policy, and Cancellation & Refund Policy.

This policy is governed by applicable Indian laws, including the Consumer Protection Act, 2019, Information Technology Act, 2000, and relevant RBI guidelines.

1. Accepted Payment Methods

We accept the following modes of payment: Bank Transfer / NEFT / RTGS (for corporate, Private and group bookings) will soon add more payment methods.

Payment methods may vary based on the service, booking value, or destination.

2. Pricing & Currency

• • All prices displayed on the Website are in Indian Rupees (INR) and USD United States Dollars unless otherwise stated.
  • Prices are subject to availability and may change without prior notice until the booking is confirmed.
  • International bookings may be subject to currency conversion charges or foreign bank fees levied by your card issuer.

3. Payment Terms

• • Full or partial advance payment may be required at the time of booking, depending on the service.
  • The remaining balance (if any) must be paid within the timelines specified in the booking confirmation.
  • Failure to complete payment within the stipulated time may result in automatic cancellation of the booking.

4. Payment Confirmation

• • A booking is considered confirmed only after successful receipt of payment and issuance of a confirmation email or voucher.
  • If payment is deducted but confirmation is not received, please contact us immediately with transaction details.

5. Payment Security

• • We use secure and trusted payment gateways that comply with industry security standards.
  • We do not store your card details on our servers.
  • All online transactions are encrypted to ensure data security.

6. Failed or Pending Transactions

• • In case of a failed transaction where the amount is debited, the reversal will be processed by the bank or payment gateway within 5-10 working days, subject to their policies.
  • We are not responsible for delays caused by banks, payment gateways, or technical issues beyond our control.

7. Taxes & Charges

• • Applicable taxes, including GST, will be charged as per Indian government regulations.
  • Convenience fees, service charges, or payment gateway fees (if any) will be clearly indicated before payment.

8. Fraud Prevention

We reserve the right to verify payments and bookings to prevent fraudulent transactions. We may request additional documentation for verification purposes. Failure to provide such information may result in cancellation without liability.

9. Refunds

Refunds, if applicable, shall be processed as per our Cancellation & Refund Policy and credited to the original payment method within the stipulated timeline.

10. Disputes & Chargebacks

• • Any payment disputes should be raised with us first before initiating a chargeback.
  • Unauthorized chargebacks may result in suspension of services and additional charges.

11. Contact Information

For any payment-related queries, please contact:

Travessence India Pvt Ltd.
Email: enquiries@travessencedmc.com
Phone: +91 741194616
Address: 627, 3rd floor, Cabin No.53, Desk 1, MS Plaza, OMBR Layout, Kasturi Nagar, Bengaluru- 560 043

By proceeding with payment on our Website, you confirm that you have read, understood, and agreed to this Payments Policy.